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Special Assistance Services at Gan International Airport
Gan International Airport offers barrier-free access and dedicated facilities to make travelling more memorable and comfortable for passengers who require special assistance.
Departure
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Personal assistance and help during check-in at the check-in counter, help during baggage check-in
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Assistance during security and passport control – going through a special lane
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Assistance in the non-public area of the airport, transfer to a requested place (restaurant, shop) in agreement with the assistant
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Assistance at the departure exit, priority check-in and boarding
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Assistance getting seated
Arrival
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Assistance after arrival, transfer to the terminal using the Ambulift vehicle or wheelchair
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Assistance during passport control, going through a special lane
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Assistance in collecting checked baggage
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Assistance getting to a requested place within the premises of the airport (car park, stops for public transport)
How to book special assistance services
Book assistance directly with the airline that operates your flight preferably already when buying your ticket. You will be automatically provided with assistance throughout your whole journey, which means during the departure and arrival, when transferring between flights, to your final destination and back!
At the airport, request assistance at the check-in counter, at the GIA information desk or at the contact points.
Directly get in touch with the Gan Airport Customer Relations Office which provides assistance.
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We recommend you to book special assistance at least 24 hours before your flight's scheduled arrival or departure.
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When making your request, please specify your individual needs.
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Please note that immediate assistance cannot be guaranteed if not booked in advance as suggested.
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Assistance is provided free of charge.
Contact Points
At the airport, there are 2 contact points in total. From the marked locations, disabled passengers may call or request for assistance. If you need special assistance, it is always encouraged to book services via our customer relation office before your arrival to the Airport. Following your booking, the assistant will pick you up from the Drop-off point of PTB.